Refund Policy
Updated 19 October 2026
This document is available in five languages. Mandatory consumer rights apply regardless of the translation.
1. Withdrawal from a purchase
For an online service, a 14-day withdrawal period generally applies. Opening access immediately does not by itself remove that right. Any lawful exception depends on the type of supply, what has been fully supplied and valid express consent. These terms do not impose an automatic waiver on account creation or first use.
2. Cancel future payments
To stop renewals, cancel in Manage subscription on Pricing and confirm in the payment portal. Access normally continues until the end of the paid period. Cancelling renewal alone is not a refund request.
3. Defective service and refunds
If access does not work or the service is defective, contact support and describe the problem. Your statutory remedies, including correction or an applicable price reduction or refund, are not limited to technical outages. Official driving-test fees are paid separately and are not TeoriKlar payments.
4. How to contact us
Use Feedback with the Subscription or payment topic, or the support contact on Contact. State whether you want to withdraw, cancel renewal or complain about the service. Include your account email, purchase date and payment reference; never send full card details.
TeoriKlar is an independent learning platform. Not affiliated with Trafikverket or Transportstyrelsen.